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How to optimise onboarding processes for multishore teams and boost business growth in the UK

  • 3 min read

As a small or mid-sized UK business owner, handling multishore teams can lead to operational challenges that affect the quality of work and slow down your business growth. Multishore teams often struggle when onboarding processes are rushed, leading to a lack of production readiness, errors, and the need for constant supervision from onshore leaders.

What this means

When launching multishore teams, it’s crucial to focus on a structured onboarding process that ensures teams are competent and ready to deliver high-quality work independently.

Key opportunities for growth

  1. Platform: Providing the necessary technical infrastructure for efficient execution.
  2. Training process: Shifting from passive learning to hands-on immersion.
  3. Partner: Building a cultural bridge for collaboration and trust.

Practical strategies you can use

Pillar 1: Platform

  • Implement a project management system for workflow transparency.
  • Use communication and collaboration platforms like Slack for real-time connectivity.
  • Invest in a digital asset management system for content reuse and consistency.
  • Integrate creative automation tools for high-volume production.
  • Ensure tool compatibility and provide thorough training on their usage.

Pillar 2: Training process

  • Define tiers of work to clarify team roles and responsibilities.
  • Establish a brief validation protocol to ensure clarity and completeness.
  • Implement a sandbox approach for practice projects to build confidence.
  • Create a standardized workflow process with internal quality governance.

Pillar 3: Partner

  • Encourage a culture of open communication and feedback.
  • Provide structured inclusions in meetings to promote engagement.
  • Integrate multishore teams into discipline-specific meetings for a shared creative identity.

Expert insights and long-term impact

By focusing on platform, process, and partner integration, businesses can transform multishore teams into trusted partners with the ability to work autonomously, reducing the need for constant oversight and improving overall productivity.

Common challenges and how to overcome them

The main challenges in managing multishore teams include poor quality work, lack of production readiness, and the need for constant supervision. By implementing structured onboarding processes and fostering a cultural environment of trust and collaboration, businesses can overcome these challenges and drive long-term success.

Do you need help?

As a marketing and business growth expert, I can help you navigate the complexities of managing multishore teams and implementing effective strategies to enhance your team’s performance and drive business growth. Let’s work together to create a roadmap for success.

Conclusion

In conclusion, investing in a production-ready framework for multishore teams can lead to significant improvements in efficiency, quality, and overall business success. By focusing on platform integration, training processes, and building strong partnerships, businesses can transform their multishore teams into trusted partners capable of driving strategic outcomes and delivering measurable impact.